Frequently Asked Questions
Q: When will my order ship?
A: All items are handmade to order. Please allow 1-2 months for your products to ship.All tracking info will be sent out the moment they are shipped. Orders often ship sooner but we would like to give customers a realistic time frame.
Q: Can I order from outside the US?
A: Yes, we ship worldwide. If you don't see your zone at checkout, contact us and we'll add it for you.
Q: How can I track my order?
A: Check your email and spam folder for any shipping notifications and confirmation emails. https://hubane.site/pages/track-your-order
Q: How do I clean my items?
A: Garment care is in the description of each item. Products made of Vernum Material can be wiped with a clorox/wet wipe. Mask, gloves, hats are best cleaned washing on cold and hanged to dry. Jackets and outerwear should be handwashed.
Q: Does Vernum material melt?
A: Vernum material is durable, weatherproof, and flexible. Material does not melt.
Q: Are packages and product from Hubane safe?
A: All materials used are safe for wear. Contact us with any concerns.
Q: How can I contact someone regarding an order?
A: You can email us at firstname.lastname@example.org of fill out a contact us form. Expect a response within 48 hours.