FAQs

Dear Hubane Customer,

 

First and foremost, we wanted to take this opportunity to say THANK YOU!
Thank you for supporting our small business by purchasing apparel designed and created by the Hubane team.

 

At Hubane, we are committed to the health and well-being of our team members, partners, and customers. As a society, we are facing unprecedented challenges as we all adapt to necessary adjustments surrounding Covid-19.

 

As a company, we are following the recommendations for operations outlined by the CDC. This requires us to adopt social distancing practices in order to protect our manufacturing partners, production team, and our valued customers.

 

We are working diligently to produce and ship quality Hubane products around the world, as efficiently as possible, while maintaining our shipping schedules. We apologize for the delays you may experience due to the extended time required for order processing and lead times for shipping. We ask for your patience and understanding in allowing 2-3 weeks for orders to be shipped during these extraordinary times.

 

We thank you for your continued support and loyalty to Hubane

 

Please be safe in taking all necessary precautions, as we navigate these challenging times together.

 

Hubane

 

Below are frequently asked questions addressing
COVID-19 Concerns.

 

Frequently Asked Questions

Q: When will my order ship?

A:  Please allow 1-2 weeks for your products to ship.All tracking info will be sent out the moment they are shipped.

Q: Can I order from outside the US?

A: We ship everywhere

 

Q: If I pre ordered product, when can I expect it to ship?

A: We are hoping to ship most “pre-orders” beginning November 15th.

 

Q: How can I track my order?

A:  https://hubane.site/pages/track-your-order

Q: Are packages and product from Hubane safe?

A: You can continue to order from www.hubane.site with confidence. According to the US Centers for Disease Control (CDC), there is likely very low risk of COVID spread from products or packaging that are shipped over a period of days or weeks at ambient temperatures. As an extra precaution, you should always wash your hands immediately after handling packages.

Q: How can I contact someone regarding an order?

A: You can email us at hubanellc4@gmail.com 

Customer Care is available for email support:

Monday – Friday: 9AM – 5PM (EST)
Saturday: 10AM – 4PM
Sunday: Closed